When the retail network, the warehouse and the ecommerce don’t speak the same language, the shopping experience breaks apart: orders to realign, delayed notifications, slow returns. The integration between Cegid and ShippyPro is designed to remove these friction points, bringing orders, shipments and post-purchase workflows under one single orchestration layer.
The “Cegid + ShippyPro” product page highlights a clear end-to-end flow: from order to delivery, all the way to returns, with continuous synchronisation and configurable automations. In this article, we turn these features into an operational roadmap tailored for retail and operations teams.
Omnichannel isn’t a label: it’s the ability to move information and goods at the same pace, from POS to carrier. Without reliable integration, every exception slows down operations and customer care. With Cegid and ShippyPro, workflows become seamless: orders synchronised, labels and notifications rule-based, tracking always up to date.
For retail brands, the decisive piece is ship-from-store. When each store can ship as a micro-hub, delivery times drop and product availability increases. The integration makes this sustainable: aligned inventories, carrier assignment rules and consistent tracking for customers.
The benefits aren’t theoretical; they translate into concrete operational gains:
These results show where to set your priorities: reduce repetitive manual tasks and standardise cross-channel processes.
A single orchestration layer prevents discrepancies: the same order is visible in both Cegid and ShippyPro, with aligned statuses and real-time tracking. This reduces exception-handling time and allows teams to intervene quickly on delays or at-risk deliveries. Synchronisation is the foundation for any reliable automation.
From label creation to carrier assignment, rules make the difference during peaks and at scale. With ShippyPro, you can set conditions based on weight, order value, destination, promised SLA, and trigger proactive notifications. Fewer clicks, fewer errors, greater cross-channel consistency.
Allowing stores to ship means distributing capacity and reducing distances and delivery times. The Cegid–ShippyPro integration coordinates stores and warehouses, balancing workload and availability. Start with a pilot cluster, define KPIs (lead time, first-attempt rate) and scale by geography.
Multi-carrier management works only if you measure it. With modules like Optimizer, you compare carrier performance and select the best option for each route or period, while Invoice Analysis detects mistakes and additional charges. It’s the fastest way to turn tracking data into operational decisions.
A smooth returns experience reduces costs and repetitive support contacts. With Returns, you manage approvals, QR/paperless labels and exchanges, maintaining consistency across marketplaces and direct channels. The result is a shorter order lifecycle and a predictable customer experience.
Beyond basic synchronisation, several modules accelerate omnichannel maturity. At checkout, you can display real-time rates and ETAs and offer PUDO options; in shipping, no-code rules scale your operations; for cost control, dashboards and invoice checks complete the governance loop.
With these steps, the benefits showcased on the product page — reduced operational time, lower integration costs, thousands of hours saved — become repeatable results, supported by solid data governance and continuous monitoring.
Want to see how the Cegid–ShippyPro integration adapts to your workflows? Book a demo and test it on a pilot project: checkout with real-time ETA, assignment rules and returns portal are often enough to measure ROI within just a few weeks.