Transform returns into growth opportunities with iF Returns and ShippyPro

ShippyPro and iF Returns enable merchants to turn potential losses into growth opportunities. By integrating innovative logistics management and enhancing the customer return experience, we will together help you reduce by more than 40% refund rates and improve your Net Promoter Score (NPS).

The strategic role of return management

Market forecasts predict that return rates are going to grow by 15% year-on-year starting from 2024. An increasing number of returns means more pressure and a heavier workload for merchants. 

Introducing technology innovations to scale returns management can help companies increase efficiency, improve their logistics workflows, and cut costs.

4 key benefits of the ShippyPro and iF Returns partnership

1. Convert returns into sales seamlessly: Leverage advanced strategies to transform returned items into new purchasing opportunities.
2. Optimize reverse logistics: Streamline your return flows for efficiency and better resource management.
3. Enhance the customer return experience: Replicate the initial purchase excitement with a user-friendly return process that delights customers.
4. Reduce customer service workload: Drastically cut down the time your team spends managing returns, allowing them to focus on more valuable tasks.

This approach not only minimizes financial losses but also strengthens customer loyalty and satisfaction, ensuring a top-tier experience throughout the customer journey.

Operational efficiencies and shared goals

The partnership between ShippyPro and iF Returns is a game-changer for retailers facing the challenges of increasing return rates. By turning returns into growth opportunities, optimising reverse logistics, enhancing customer experiences, and reducing operational burdens, this collaboration sets a new standard in return management.

With ShippyPro and iF Returns, merchants can look forward to not only minimizing financial losses but also achieving higher customer satisfaction and loyalty, ensuring a seamless and rewarding customer journey from start to finish.