How Patrizia Pepe optimised logistics and customer experience with ShippyPro

When it comes to Italian fashion, Patrizia Pepe is a name synonymous with elegance, innovation and style. Founded in 1993 in Florence, over the years it has become a global benchmark thanks to its ability to combine contemporary design and traditional craftsmanship.

However, behind the success of every internationally renowned fashion brand, there are complex logistical challenges related to shipment management and customer satisfaction. This is where ShippyPro comes in.

With this case study, we will discover how Patrizia Pepe has harnessed the technology and expertise of ShippyPro to optimise its shipping processes and improve the customer experience, achieving surprising results on the global market.

The challenge: a global supply chain, a customer experience to be perfected

• Multi-carrier management: working with many different couriers involves complex workflows and, without a centralised platform, the risk of errors and delays in the preparation of shipping labels increases significantly.
  
  
• Order fulfilment times: a prestigious brand such as Patrizia Pepe must guarantee fast and efficient deliveries. Manual or non-optimised processes risk slowing down the entire shipping cycle.
  
  
• After-sales experience and returns management: a crucial aspect of the customer journey is the post-purchase phase, which includes tracking and returns. Without a tool that provides transparency and immediate support, customers may perceive a service that does not live up to expectations.
  
  
• International expansion: with the need to adapt logistics to varying shipping rules and standards, it is essential to have a technology partner that can support cross-border sales with ease.
  
  

The solution: ShippyPro as a centralised hub for global shipments

Patrizia Pepe chose ShippyPro for one main reason: the possibility of centralising and automating the entire logistics flow. 

Here are the main advantages

1. Single platform for several carriers: with ShippyPro, all the main carriers can be quickly and easily integrated, managing rates, label creation and international shipments from a single dashboard.

2. Process automation: from automatic order loading to real-time updating of delivery status, ShippyPro drastically reduces errors and processing times, freeing up internal resources for other strategic activities.

3. Simplified tracking: thanks to the unified tracking system, Patrizia Pepe customers receive constant updates on the status of their shipment, improving their shopping experience and reducing customer service contacts for enquiries.

4. Intuitive returns management: ShippyPro's platform offers an easy-to-configure and manage returns process. This allows Patrizia Pepe to guarantee a high level of after-sales service, reducing management complexity for internal teams.
   
   

Project figures

-50%
Time spent checking logistics costs through a single information hub
-80%
Costs for the integration of new services and carriers
-50%
Time spent by Customer Care to handle tracking requests

In conclusion

Patrizia Pepe's success on the global fashion scene is due not only to the quality of its products, but also to a management approach that values innovation and customer satisfaction. ShippyPro has been the ideal partner to enable the brand to simplify and automate logistics, consolidate customer relations and support ongoing international expansion.

For all businesses wishing to optimise their shipping processes and offer a service of excellence, Patrizia Pepe's experience shows how crucial it is to adopt intuitive, cutting-edge tools. And ShippyPro, with its technological solutions, is the winning choice for meeting the challenges of modern e-commerce logistics.