Delivery has a major influence on a customer’s decision whether or not to buy online. The vast majority of buyers even decide to change sites if the delivery methods offered do not meet their needs.

To avoid this, several delivery methods must be offered. The more choices, the more you will meet the needs of buyers. For shipments from France, Colissimo offers a Entreprise offer giving access to exclusive features.

This parcel delivery service in France and abroad has two contracts: “Facilité” for small shipping volumes or irregular shipments and “Privilège” for large shipping volumes or regular shipments.

Colissimo Entreprise offers home delivery or pick-up solutions and return solutions essential to E-commerce sites. To best meet the needs of your customers and guarantee their satisfaction, Colissimo allows them to choose to re-deliver the package by choosing the day and place of re-delivery. In case of absence, a delivery notice is left in the mailbox allowing the customer to collect his package at the nearest La Poste collection point. The advantage of the Colissimo Entreprise offer is also the possibility for your customers to return the parcel without having to go to a post office, but by simply dropping the parcel in its mailbox. In this article, we will see in detail the services offered by Colissimo for businesses.

Table of Contents

Ship to France with Chronopost

This parcel delivery service is offered by La Poste and has more than 100,000 business customers. If you are an online store, large or small, looking for a fast B2C delivery solution from France, Colissimo is a privileged partner.

The Enterprise offer allows you to send parcels to customers’ home, a collection point and make returns. For the collection of Colissimo, a new offer has emerged: Colissimo On Demand. Discover the different characteristics of these delivery, return and collection services.

Colissimo Domicile

Description : This delivery service offers shipments to your customers’ homes with or without a signature, integrated compensation and optional insurance for valuable shipments. A COD option is only available for the Colissimo Domicile with signature.

Prices excluding tax: from 5.67 € to 32.28 € for Colissimo Domicile without signature depending on the weight of the package. For Colissimo Domicile with signature, just add € 1 to the price.

Indicative times: D + 2

Weight: up to 30 kg

Size: L + W + H <150 cm (from 151cm to 200cm, subject to taxation)

Pro tip: This service is classic and open to the general public. It offers fast deliveries with or without signature of the recipient within 48 hours. However, only Colissimo Domicile with signature can benefit from optional insurance. This offer is therefore suitable for valuable products and goods.

Colissimo Point Retrait

Description: This delivery service offers shipments to 18,500 points of contact in France whose schedules complement one another (post office, relay and Pickup deposit), integrated compensation and optional insurance for valuable shipments.

Prices excluding tax: from 4.47 € to 31.08 € for Colissimo Point Retrait according to the weight of the package.

Guaranteed deadlines: D + 2

Weight: up to 30 kg in post office, 20 kg in relay and Pickup deposit

Size: L + W + H < 150cm 

Pro Tip: This service allows you to offer your customers an out-of-home delivery solution for greater flexibility while guaranteeing rapid dispatch within 48 hours. This offer is ideal for classic products and goods that do not weigh too much.

Colissimo Retour

Description: This return service allows your customers to drop off their package at the post office or in the mailbox. It is reserved for Colissimo Domicile deliveries with signature and offers integrated insurance.

Prices excluding tax: from 5.67 € to 32.28 € for Colissimo Retour depending on the weight of the package.

Guaranteed deadlines: D + 3

Weight: up to 30 kg (20kg if the package is dropped off at a Pickup point)

Size: L + W + H <150cm

Pro Tip: This return service offers your customers a certain freedom which allows you to retain their loyalty and maximize your sales. It only concerns deliveries with the recipient’s signature and therefore may be suitable for valuable products and goods.

Colissimo Domicile et Retour

Description: This home delivery service offers package shipments overseas with or without the recipient’s signature. It includes optional insurance for home deliveries with signature. The return service is only available in the OM1 area.

Prices excluding tax: from €9.25 € to €393.53 depending on the OM1 or OM2 zone, if it is a home delivery with or without signature and according to the weight of the package. And from €9.25 to € 166.46 for returns to the OM1 area depending on the weight of the package.

Indicative times: D + 5 to D + 7 for the OM1 area and D + 7 to D + 10 for the OM2 area

Weight: up to 30 kg

Size: L + W + H <150cm (from 151cm to 200cm, subject to taxation)

Pro tip: This service is suitable for all your small and / or low value shipments for deliveries without signature, but also large and / or high value for deliveries with signature. It also includes optional insurance for Colissimo Domicile with signature and Colissimo Retour.

Colissimo Eco

Description: This economical home delivery service offers to deliver your customers overseas without a signature and at competitive rates.

Prices excluding tax: from € 7.774 to € 115.42 depending on the OM1 or OM2 zone, if it is a home delivery with or without signature and depending on the weight of the package. And from € 9.94 to € 287.81 for returns to the OM1 zone depending on the weight of the package.

Guaranteed deadlines: D + 11 to D + 15 for the OM1 zone (Guadeloupe including Saint-Barthélemy and Saint-Martin, Martinique, Réunion, Guyana, Mayotte and Saint-Pierre- and-Miquelon) and from D + 14 to D + 18 for the OM2 zone (New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands).

Weight: up to 30 kg

Size: L + W + H <150cm (from 151cm to 200cm, subject to taxation)

Pro tip: This home delivery service without the recipient’s signature is mainly suitable for small and / or low value packages to be delivered directly to your customers’ mailboxes.

Colissimo On Demand

Description: This service requires making a collection request before 1 p.m. so that La Poste can pick up your Colissimo in the afternoon. No need to move, you are only a click away from sending your packages. La Poste will then send you a notification with its time of passage. 

Prices excluding tax: from € 3 to € 17 depending on the number of packages to be collected (up to a maximum of 15 packages). The amount is calculated as follows: € 2 for the postman’s movement + € 1 per package.

Pro tip: This service is mainly intended for shops that will not have time to travel to send their parcels. It offers flexibility and time savings for e-commerce businesses.

The delivery service operator Colissimo offers advantageous pricing based on your volumes, proof of deposit and tracking tools. For shipments in France, Colissimo also offers the Colissimo Pass for unlimited delivery to your site with a subscription. If you have multiple carriers, managing the shipments and returns of your orders can quickly become complicated.

ShippyPro offers an e-commerce solution to easily manage all your orders from different sales channels and shipped by different carriers on the same platform. This turnkey solution requires no development. Just add your Colissimo account number and your username and password to the ShippyPro platform.

Ship internationally with Colissimo

La Poste Solutions Business offers an international package delivery service for an optimal experience. It respects the environment and allows you to reach a larger target.

There are more than 300 million potential online buyers in Europe, 32% of whom shop on foreign websites. Almost 2/3 of e-tailers already ship internationally and target the European market, so what are you waiting to start?

The Colissimo Entreprise allows you to send parcels in Europe to the customer’s home or to a pickup point and worldwide for home delivery. Discover the different features of these delivery services.

Colissimo Domicile

Description: This delivery service is available to 30 European countries including Germany, Spain, Italy, and the United Kingdom. Shipments to customers’ homes can be with or without signature depending on the destination.

Prices excluding tax: from € 7.85 € to € 56.46 for Colissimo Domicile depending on the weight of the package and the country of destination.

Indicative times: D + 3 for nearby Europe and D + 3 to D + 7 for more distant destinations.

Weight: up to 30 kg

Size: L + W + H <150cm (from 151cm to 200cm, subject to taxation)

Pro tip: This delivery service is more suitable for heavy or valuable products and goods in nearby Europe.

Colissimo Point Retrait 

Description: This pickup delivery service is available to 18 European countries including Germany, Spain, Italy, and the United Kingdom. Packages can be picked up at post offices (depending on the country) or Pickup locations and benefit from integrated compensation.

Prices excluding tax: from € 7.85 € to € 46.09 for Colissimo Point Relais depending on the weight of the package and the country of destination.

Indicative times: D + 3 for nearby Europe and from D + 3 to D + 7 for more distant destinations.

Weight: up to 20 kg (30kg in some post offices)

Size: L + W + H <150cm

Pro tip: This delivery service is more suitable for light goods and products.

Colissimo Expert 

Description: This signature home delivery service allows you to send your parcels to 235 destinations through a partner network.

Prices excluding tax: from € 10.49 € to € 325.01 for Colissimo Expert and Colissimo Return depending on the weight of the package and the country of destination.

Indicative times: D + 3 to D + 10 depending on the destinations.

Weight: up to 30kg

Size: L + W + H <150cm

Pro tip: This delivery service is suitable for valuable products and goods since there is optional 6-level insurance.

Colissimo is the specialist for fast delivery to France and Europe, guaranteeing reliability for all your international shipments.

How to add Colissimo to your ShippyPro account

The Colissimo Box, the Enterprise offer, provides access to tools for creating shipping manifest and return slips as well as track your packages with ColiShip and ColiView. The intelligent Colissimo Box interface allows you to manage your parcel shipments as well as returns, but with several carriers integrated on different sales channels, the task can be difficult.

To have an overview of your orders, shipments and returns, ShippyPro provides you with an essential tool for e-commerce sites. No matter the sales channel or the carrier, the ShippyPro platform consolidates all your orders for easy and automatic management.

Integration Colissimo ShippyPro

The integration of each carrier is simple and requires no development on your part. Simply go to your ShippyPro account, select “Colissimo” and enter your account number as well as your username and password.

By connecting your carriers and ShippyPro, you will be able to compare their prices and choose the most suitable and cheapest. Your shipping manifests and return labels are automatically generated and you can even customize your package tracking notifications. You will save time and money, so you can focus on what you do best: sell. With ShippyPro, your customers’ satisfaction is guaranteed.