Click & Collect is a rapidly growing trend in retail, that presents interesting business opportunities for your ecommerce while offering a more efficient service to your customers.
Buyers love the convenience of shopping online combined with the possibility of picking up their orders at the time and place that suits them the most.
Let’s discover the different types of Click & Collect that you can integrate in the checkout section of your online store and why you should take advantage of this trend.
Click and collect allows customers to place an order online and pick it up at the in-store location they choose, at the date and time that is most convenient for them.
It is an effective solution for whoever desires flexibility, improving the online shopping experience for customers who aren’t sure to be at home when delivery is expected or wish to pay less - or even have free shipping.
Curbside pick-up became very popular during the pandemic, allowing customers to shop safely by ordering online and picking up their item at the nearest curb (physical store) without having to enter it and without having to leave their car.
In fact, with curbside pick-up, an employee brings the order outside and delivers it to the client, either through the window or by putting it in the boot of the car. In this way, people can bypass entering the store, as well as long queues.
Click and Collect on the other hand, comprises both the advantages of curbside operations and the pleasure of physical in-store shopping. With this hybrid model consumers enter the store when the item is available for pick-up.
This option combines the flexibility of choosing the date and time to collect an order, maintaining interaction with people and the location itself. It can be an advantage for retailers in different ways, as shoppers can potentially browse or purchase additional items when they pick up their online order, without extra costs.
This new trend that every merchant should seriously consider involves a first step that is always the same: a purchase via ecommerce.
Instead, as for the place of delivery, there are at least 3 possibilities. Let’s see them together:
Click & Collect is a new standard and not a fad, and this is also demonstrated by the fact that many large companies are investing in it and promoting it.
John Lewis and Co-op came up with a very interesting click and Collect partnership, offering a service that doesn’t only focus on their own brand but takes advantage of the types of stores available. In this way, Co-op can serve larger towns and John Lewis can guarantee a physical presence closer to clients and local communities.
Why are more and more online buyers choosing not to receive their products at home? What is the convenience of Click & Collect? And what are the advantages for your business?
Let’s analyse in detail all the pros of this innovative delivery method.
Speed is the number one motivating factor for online purchases, making Click and Collect a solution that encompasses both instant gratification typical of in-store shopping and the comfort of buying online. Customers can easily order an item from their home and even have it available for pick up in store soon after.
This saves everybody a great amount of time, speeding up shipping processes and delivery times. In short, Click and Collect integrates bricks and clicks, combining the online convenience with the pleasant experience of visiting a physical store. Indeed, many physical stores can upgrade to offer this new function, becoming collecting hubs for products purchased online, while showcasing their products and promoting a convenient service.
Most importantly, with Click & Collect you bypass many steps and avoid long delivery times, while the stores along the shopping streets increase their value with a new function. They no longer just showcase their limited amount of products, but become collection centres for many other products purchased online.
Moreover, let’s not forget that a traditional delivery made by Carrier may have some delays that are out of your control but could still affect the customer’s opinion. In short, with Click and Collect you can meet the needs of most clients, increasing your customer satisfaction rate in no time.
For all customers who are often away for work or study reasons, click and collect is the option they need when they cannot be home to collect what they bought on your ecommerce.
The Click & Collect option gives them the flexibility they require, allowing them to pick up the product at any time, at their convenience even in the evening or at weekends, avoiding queues and without wasting time. In some cases, people can even try the items they bought online at the pick-up location they selected. This option gives your customers more control over their shopping experience, not having to worry about delivery times.
Simplifying last mile logistics or avoiding Carriers helps you reduce or even cancel the shipping costs and increase your conversions at Checkout. In fact, high delivery costs often discourage customers from buying a product, whereas many buyers are keen on picking up a delivery themselves especially if they can have it in a shorter amount of time.
Click and collect, besides being a motivating factor in online purchases, is a great advantage for retailers too, who can offer quick delivery at low prices. Often, click and collect is eligible for free shipping too, which attracts customers and boosts sales, as well as order volume and conversion.
The click and collect model allows businesses to adopt a more sustainable and environmental-friendly approach, reducing emissions and wasting less resources.
Picking up an item in a store or at a locker, after a short walk or a bike ride, is environmental-friendly especially if compared to a delivery via Carrier, which consumes a great amount of fuel and pollutes the air.
Missed deliveries have a great environmental impact too, since the customer has to pick up the purchased item in the carrier’s warehouse, not to mention the wasted Carriers trips.
Finally, thanks to lockers, transport companies can concentrate deliveries and reduce emissions, rather than going from house to house and consuming much more fuel. In fact, a locker can receive up to 46 times the number of deliveries compared to those made in the average Carrier trip.
Additional Services
Do you sell clothing? With in-store pickup, customers can immediately evaluate whether that t-shirt purchased online is the right size and with the exact characteristics they read on the product page.
Do you sell devices or objects that can be tested immediately? Buyers will notice any malfunction and will not have to create any return, but everything will take place inside your physical store.
Why is it no longer possible to ignore or put off a reflection about the delivery options you offer to your customers until tomorrow?
Because Click & Collect is not a passing fad, but a trend that could revolutionize the ecommerce market in the coming years more than it has already done so far.
Just look at this data to realize that this delivery option has recorded exponential growth through 2020, but has performed very well even during the Coronavirus pandemic.
UK and worldwide Click and Collect statistics prove that it’s here to stay. The hybrid retail model is becoming a popular solution among consumers. In fact, 41% of physical stores are now used as Click and Collect locations.
The global BOPIS (Buy Online Pick Up In Store) market is expected to reach $ 703.18 billion by 2027.
Click & Collect lets customers place an order online and pick it up at a chosen location, date, and time—combining ecommerce convenience with flexible pickup.
After ordering online, shoppers choose a pickup option such as in-store pickup, locker pickup, or collection at a carrier’s warehouse/affiliated store/post office.
In-store Pickup (if you have nearby stores), Locker Pickup (e.g., Amazon or InPost lockers at stations and malls), and Pickup at carriers’ locations (warehouses, partner shops, post offices).
Curbside pickup keeps customers in their car while staff bring the order outside. Click & Collect includes curbside-style convenience plus in-store pickup, allowing customers to enter the store when the order is ready.
It increases flexibility, speeds up fulfillment, reduces friction and delivery anxiety, and can cut shipping costs—improving conversion and customer satisfaction.
No—it's becoming a standard. Many leading retailers have invested in it, and adoption keeps growing across markets.
Examples include Amazon (lockers), ASOS (collection points and delivery slots), eBay (collection points with returns covered after 7 days uncollected), IKEA (paid/free store pickup, Tesco partnership), John Lewis & Co-op (pickup network), Freshippo (food lockers), Nordstrom Local (mini pickup hubs), ZARA (automatic collection points), Starbucks (order-ahead pickup), and Decathlon (free standard pickup; 1-hour pickup for £1.49).
Speed (faster availability), flexibility (choose time/place, evenings/weekends), potential lower or free shipping, and the ability to try items in-store at pickup.
Reduced last-mile costs, fewer missed deliveries, upsell opportunities in store, greener operations (consolidated deliveries to lockers/points), and higher customer satisfaction.
Yes. Consolidating deliveries to stores/lockers lowers emissions versus door-to-door. Lockers can receive many more parcels per stop, reducing carrier miles and waste from missed deliveries.
Often yes. By simplifying the last mile or avoiding home delivery, retailers can reduce costs and offer low-cost or free pickup—boosting checkout conversion.
41% of physical stores are now used as Click & Collect locations. The global BOPIS market is expected to reach $703.18B by 2027.
Offer it as a delivery option at checkout, clearly communicating pickup times, locations, and any fees. Provide notifications when the order is ready for collection.
Yes—use lockers, carriers’ depots, and affiliated pickup points to provide convenient collection without owning physical stores.